Policies - Privacy, Shipping, Return
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Liquor Library.
Personal Information We Collect
When you visit Liquor Library, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse Liquor Library, we collect information about the individual web pages or products that you view, what websites or search terms referred you to Liquor Library, and information about how you interact with Liquor Library. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on Liquor Library, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse Liquor Library.
Additionally when you make a purchase or attempt to make a purchase through Liquor Library, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information
We use the Order Information that we collect generally to:
- Fulfill any orders placed through Liquor Library (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
- Communicate with you
- Screen our orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services (in line with the preferences you have shared with us)
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with Liquor Library, and to assess the success of our marketing and advertising campaigns).
Disclosure and Personal Information
Liquor Library do not sell or trade personal identifiable information of customers. However, our team and trusted third parties who keep the website up and running may have access to personal information. Rest assured that all information are kept confidential. There may also be circumstances that release is appropriate to comply with the law, and/or to protect ours or others rights, property, or safety.
Do Not Track
Please note that we do not alter Liquor Library’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through Liquor Library, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
Liquor Library is not intended for individuals under the age of 18.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Returns
Due to the delicate nature of our products, customer is given forty eight (48) hours to return an item from the date of receipt. The eligibility of return is subject to inspection and approval of Liquor Library. Please email liquorlib@gmail.com for us to assist you. Please quote your order number in your email.
Refunds (If only applicable)
If products are eligible for return, you can change this with another product of your choice. If the chosen replacement for the item is less than the original item, we will not provide credit. If the chosen replacement for the item is more than the original item, the balance should be settled via bank deposit. No cash refund will be given.
Return Shipping
Customer will be responsible for paying for the shipping costs for returning the item. Shipping costs are nonrefundable.
Contact Us
If you have any question on how to return your item to us, please email us at info@liquorlib.com or call +639998832705.
Shipping Policy
Great Helios Wines and Spirits (“we” and “us”) is the operator of (http://www.liquorlib.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on quantity and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Free shipping is enjoyed for purchases P2499 and above within Metro Manila. Current shipping costs are calculated and administered by third party providers such as Lalamove and Grab delivery. Final shipping cost will be made known to the customer before the dispatch of purchase.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
In cases of dispute, Liquor Library will NOT refund the value of any shipping paid.
Delivery Terms
Orders placed before 7:30PM will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates Mondays to Saturdays from 11AM-8PM, except on holidays and emergencies at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once dispatched, we can no longer change the delivery address.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Orders Damaged in Transit
If you find an order is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the order has been delivered without you being present, please contact customer service with next steps. Make sure to take videos and photos to support your claim.
Customer Service
For all customer service enquiries, please email us at liquorlib@gmail.com or call +639612077952